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Frequently Asked Questions
Technical Questions:

Sales Questions:

Customer Service Questions:

Content Questions:



Q1. What browsers are not compatible with CountryWatch?
A1. Currently all browsers except for Apple Safari browsers.


Q2. Is the CountryWatch site ADA compliant?
A2. Yes, we used Hemish.org to test our site for ADA compliancy.


Q3. How do I subscribe?
A3. Contact us at 1-800-879-3885 (US and Canada) or 1-713-355-6500 and ask to be connected to the sales department or you can email us via the contact us page, select "Subscribe".


Q4. Why should I pay for a subscription to CountryWatch when I get information free from other sources?
A4. CountryWatch provides reliable, up-to-date news and information on 192 countries of the world. The Country Reviews are consistently formatted which makes it easy to navigate and also to cross reference and do comparative analysis between more than one country. Additionally, CountryWatch provides over 75-pages worth of information on each country.


Q5. What is included with the different levels of service, Standard, Premium, Elite and Suite?
A5. CountryWatch Standard Access (for individual users only) includes Country Reviews for all 192 countries and the Country Wire. CountryWatch Premium Access provides everything Standard provides and adds CountryWatch Data and CountryWatch Map Gallery. One step above the CountryWatch Premium Access is the CountryWatch Elite Access which contains everything in Standard and Premium, plus you get access to CountryWatch Macro-Economic Forecast. CountryWatch Suite also provides access to our all new CountryWatch Energy Forecast along with access to everything in the other subscription packages.


Q6. Are usage statistics available for our organization?
A6. Usage statistics are available to our current customers via WebTrends Reporting Software however a statistic profile will have to be built for your account. Please contact your Sales Representative or Customer Support to ser up your account. 1-800-879-3885 (US and Canada) or 1-713-355-6500 or you can email us via the contact us page, select "Support". Be sure to include your Access Code. This process usually takes 3-5 business days to complete.


Q7. If you are a WebTrends user and you see any of these items when processing a request, what should you do?
"Profile Uninitialized"
"Server Initializing"
"Max Analysis Days Reached"
"Server is down...9999"
"No Reports Found"
"Empty Calendars"
"No Profiles Active"
"Waiting in Report Queue"
"Error On Page 404 Not Found"
"Pop-Ups Blocked"
A7. Use the "Support" option on the contact us page or call 1-800-879-3885 (US and Canada) or 1-713-355-6500 and ask to be connected with the customer service department.


Q8. Where does CountryWatch get their information?
A8. CountryWatch uses a number of government, academic, media and independent sources to compose its reviews. For specific source materials call us at 1-800-879-3885 (US and Canada) or 1-713-355-6500 and ask to be connected with the editorial department or use the contact us page, click the "Editorial" option.


Q9. How do I notify CountryWatch if I see an error or if I disagree with the content?
A9. Use the "Editorial" option on the contact us page or call 1-800-879-3885 (US and Canada) or 1-713-355-6500 and ask to be connected with the editorial department.


Q10. Why do you only cover 192 countries?
A10. At CountryWatch.com, the criterion for coverage of a geopolitical area “as a country” is dependent upon whether or not it has been recognized by the United States’ Department of State. Consequently, CountryWatch covers 192 independent states in the world, including the world’s newest country, East Timor.

Because the United Nations has 189 member states, many people erroneously assume there are only 189 countries or sovereign states, yet there are three countries, such as the Holy See (Vatican City) and Switzerland, which are not included in this list. Switzerland, for example, upholds its tenet of neutrality by holding only “observer” status at the United Nations. The third country, East Timor, has not yet become a member state due to its recent admission into the community of independent states. It is anticipated that East Timor will soon become another member of the United Nations.

CountryWatch has been attentive to independence movements across the world. As such, when independence from Indonesia was declared, and when sovereign status as well as international recognition was achieved, CountryWatch was pleased to add East Timor to its list of countries covered, during the very week of official independence.

Other territories, such as Puerto Rico and Taiwan have met many requirements of independent nation state status, but continue to be treated as dependencies of sorts. In fact, until 1971, Taiwan was a member of the United Nations, but since then has been replaced by China in this regard.

At CountryWatch.com, certain territories, such as Puerto Rico, are treated in special sections or appendices in the United States Country Review, while Taiwan, Hong Kong and Macao are each treated in a similar manner within the China Country Review. Countrywatch.com recognizes the imprecise and politicized nature of such treatments, and as has been illustrated in the case of East Timor, the editor is vigilant about staying abreast of political developments, should sovereign status become a reality at some point in the future.

CountryWatch recognizes and understands that the United States Department of State’s recognition of a country is reflective of the particular political agenda of the United States and its allies. Use of the Department of State listing is not intended to be an explicit endorsement of any country’s political priorities and CountryWatch encourages users to consider the complex range of parameters included in designating any place or area to be a sovereign country.


Q11. How often is the information updated?
A11. Each Country Review is updated once per year or as major events occur. The Country Wire is updated throughout the day as news stories become available.


Q12. How do I cite CountryWatch as an online resource?
A12. Commentary
For items in a "Works Cited" list, CountryWatch suggests that users follow recommended patterns for indentation given in the MLA Handbook, 4th edition.

Individual Works
Basic form, using an Internet protocol:
Author/editor. Title of Print Version of Work. Edition statement (if given). Publication information (Place of publication: publisher, date), if given. Title of Electronic Work. Medium. Available Protocol (if applicable):Site/Path/File. Access date.

Examples:
Youngblood-Coleman, Denise, editor. Country Review: France. 2003. Houston, Texas: CountryWatch Publications, 2003. Country Review:France. Online. Available URL: http://www.countrywatch.com/cw_country.asp?vCOUNTRY=61 October, 12, 2003.

Note:
This is the citation format used when the print version is not used in the reference.



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Phone Number: (713) 355-6500
Fax Number: (713) 355-2008
Toll-Free Number: 1-800-879-3885
http://www.countrywatch.com


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